Last Updated: October 8, 2026
Welcome to the services provided by Empower Academy Ltd, a company duly incorporated and registered in the United Arab Emirates under the registration number 01010596 ("Company", "we", "our" or "us"). These Terms and Conditions ("Terms") govern your access to and use of our services, including but not limited to our platform, website, tools, and resources (collectively referred to as the "Platform").
By using our Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must cease using our Platform immediately.
These Terms, including all provisions outlined herein, are valid and enforceable as of the date mentioned herein. By accessing or using the Platform, users confirm their agreement to the Terms. The Company reserves the right to update this document in accordance with Section 2 of these Terms, and users are encouraged to review the most current version available on the Platform.
The Company provides specialized Challenge Plans designed to assess users' trading-related performance through structured, performance-based evaluation. The Evaluation Stages forming part of each Challenge Plan are conducted in a controlled simulated trading environment in which users are assessed against predefined performance and risk-management criteria. Following successful completion of the applicable Evaluation Stages and other eligibility requirements under the User's selected Challenge Plan, and subject to meeting all applicable conditions, Users may become eligible for access to a Live Account for proprietary trading, as described in Section 9. The Live Account stage is governed by Section 9 and the applicable Commercial Terms.
For the purposes of these Terms, the following definitions apply:
"Account": a Challenge Account, Verification Account, any other simulated account used for an Evaluation Stage, or Live Account, as applicable.
"Challenge Account": a simulated trading account used for participation in a Challenge.
"Verification Account": a simulated trading account used for participation in the Verification stage.
"Account Size": the size configuration of an Account, as selected by the User when purchasing a Challenge, from the options offered by the Company from time to time.
"Add-On": any optional paid feature, upgrade, enhancement, protection, reset, additional functionality, or other ancillary service made available by the Company in connection with a Challenge or Account. An Add-On may be purchased either (i) together with a Challenge as part of the initial checkout or other external purchase flow ("External Add-On Purchase"), or (ii) after the Challenge has commenced, through the User's Account on the website or another permitted purchase flow outside the mobile application made available in connection with an active Challenge ("Internal Add-On Purchase"). Unless expressly stated otherwise by the Company, an Add-On may be purchased and used only while the relevant Challenge remains active and has not reached a Challenge Completion Event.
"Challenge Completion Event": the event upon which a Challenge ceases to remain active as a result of either (i) Successful Completion, including achievement of the applicable objectives and progression to the next applicable stage, or (ii) Failed Completion.
"Failed Completion": the unsuccessful completion of a Challenge resulting from the User's failure to satisfy the applicable performance or risk management criteria, including any objective disqualification or other event that causes the relevant Challenge to end without progression to the next applicable stage.
"Live Account": an account that an eligible User may access after successfully completing all Evaluation Stages and other eligibility requirements applicable to the selected Challenge Plan for proprietary trading, as further described in Section 9. Profit allocation and payouts relating to the Live Account are governed by the Commercial Terms.
"Related Persons": Individuals sharing a household, browser-derived device or network identifiers collected through web access, where applicable, IP addresses, payment methods, or other indicia of affiliation, as determined by the Company.
By accessing or using the Platform, you confirm that you have read, understood, and agreed to these Terms. You also acknowledge that any personal data you provide will be processed in accordance with our Privacy Policy.
We reserve the right to update, amend, or modify these Terms at our sole discretion and at any time. Changes to these Terms may be made to reflect updates in our business practices, regulatory requirements, or for any other legitimate reason deemed necessary by the Company.
When changes are made, we will provide notice by updating the "Last Updated" date at the top of these Terms. For material changes that may significantly impact users' rights or obligations, the Company will endeavor to notify users through additional channels, such as email or in-platform notifications.
By continuing to access or use the Platform and Services after the updated Terms become effective, users agree to be bound by the revised Terms. If a user does not agree with the changes, they must discontinue using the Platform and Services and close their account.
The most current version of these Terms will always be available at the Platform. It is the responsibility of users to review these Terms periodically to ensure they are aware of any modifications.
Each purchase shall remain subject to these Terms and the Challenge Plan Conditions accepted at the time of purchase. For the plan-specific progression structure and quantitative parameters expressly set out in the Challenge Plan Conditions, those Challenge Plan Conditions shall apply to the relevant purchase and, in the event of any inconsistency with these Terms on such plan-specific matters, shall prevail solely to the extent of that inconsistency. These Terms shall prevail in all other respects. Changes under Sections 2.1-2.4 shall not alter the conditions applicable to an existing purchase unless expressly agreed with the User or required by applicable law or a competent regulatory authority.
Any modifications to these Terms will comply with the regulatory requirements applicable in the United Arab Emirates, as well as any international obligations relevant to the Company's operations.
The services offered by the Company are evaluation and informational in nature and should not be construed as financial or investment advice. We do not provide guidance or recommendations regarding the purchase, sale, or holding of any financial instruments, nor do we manage investment portfolios on behalf of Users. By using the Platform and participating in any Challenges or activities provided by us, you acknowledge and agree that:
To engage with the Services offered by us, you represent and warrant that you:
You affirm that your participation in the Services adheres to all relevant laws, regulations, and international treaties applicable to your jurisdiction. You further warrant that:
The Services are not available to:
By accessing or using the Services, you represent and warrant that:
You agree not to engage in any unfair, abusive, manipulative, or otherwise harmful activity on the Platform. Without limitation, this includes:
You further acknowledge and agree that participation in Challenges is subject to the evaluation and risk-management parameters specified in the applicable Challenge Plan Conditions, including, without limitation, daily loss limits, maximum drawdown limits and target performance objectives applicable to the relevant Evaluation Stage or Account. You must comply with such limits and objectives at all times.
The Company may, in its sole discretion and without prior notice, take any measures it deems necessary to protect market integrity and other users, including:
Measures relating to orders, positions, or trading activity under this Clause are administered by the Company in relation to Evaluation Stage Accounts. At the Live Account stage, the Company may administer Platform access, compliance, Hold and investigation measures under these Terms, while trading and risk-management actions relating to a Live Account are administered by the Commercial Counterparty in accordance with Clause 9.4.
You agree to cooperate with any investigation by the Company or competent authorities. The Company shall not be liable for any loss arising from actions taken in good faith under this Clause 4.5.
Notwithstanding the Company's discretion under this Clause 4.5, where a measure amounts to disqualification, termination of an Account, or a determination affecting eligibility for rewards or payouts and is based on conduct requiring assessment (as opposed to disqualification based solely on objective, quantitative parameters not requiring human assessment), such measure shall be effected in accordance with the investigation and Hold procedure set out in Clause 16 and shall take effect only upon an Outcome A (Confirmed Breach) determination. Any resulting reward or payout consequence shall be applied by the Commercial Counterparty in accordance with the Commercial Terms. This does not restrict the Company's right to impose an interim Hold or other protective measures under this Clause 4.5 and Clause 16.2 pending completion of the investigation.
"Correlated Instruments" means two or more Instruments (for example, BTC and ETH) which, in the reasonable assessment of the Company, exhibit a price correlation sufficiently strong that Opposing Positions in them produce a hedging or exposure-offsetting effect. Instruments exhibiting, in the reasonable assessment of the Company, a sufficiently strong positive or negative price correlation may be treated as Correlated Instruments. A rolling thirty (30) day price correlation coefficient (Pearson) of 0.6 or higher (in absolute value, whether positive or negative) may be used by the Company as an indicative threshold but shall not be determinative. The Company may also rely on other quantitative measures of co-movement, including but not limited to beta coefficients, cointegration tests, or sectoral classification, to determine whether Instruments are Correlated Instruments.
"Prohibited Hedging" means opening, holding or maintaining Opposing Positions across two (2) or more Challenges or Accounts (whether held by the same User or by different Users acting in coordination, and whether registered under the same or different names, email addresses, payment details, devices, IP addresses or identities) where one or more of the conditions in paragraph (d) is met.
The foregoing list is non-exhaustive and illustrative only; the Company retains full discretion to assess coordination based on the totality of available evidence.
Where the Company determines, acting reasonably, that a breach was isolated, inadvertent and non-recurring, it may instead issue the User a formal written warning. Any repeated, deliberate or coordinated breach will result in the full measures described in this paragraph.
Notwithstanding the foregoing, any measures under this paragraph - including the cancellation of results, the suspension or termination of any Challenge or Evaluation Stage Account, the revocation of eligibility for or Platform access to a Live Account, and any determination affecting eligibility for rewards or payouts - shall be effected in accordance with the investigation and Hold procedure set out in Clause 16, and any resulting disqualification shall take effect only upon an Outcome A (Confirmed Breach) determination under Clause 16.4(A). Any resulting trading or risk-management action in relation to a Live Account is administered by the Commercial Counterparty in accordance with Clause 9.4, and any resulting reward or payout consequence is applied in accordance with the Commercial Terms. Nothing in this paragraph restricts the Company's right to impose an interim Hold or other protective measures under Clause 4.5 and Clause 16.2 pending completion of the investigation.
Access to Challenges is provided by the Company. Rewards payable under the Commercial Terms are the responsibility of the Commercial Counterparty. The Company may engage third-party service providers to perform parts of the Services on its behalf, without relieving the Company of its obligations to the User. Personal data may be shared in accordance with the Privacy Policy.
The Company provides structured evaluation and related Platform services. These services include, but are not limited to:
The Services are accessible through our proprietary Platform, which includes web-based tools, mobile applications, and other associated digital resources. The availability of particular Services and functionality may differ by interface, and the mobile application is limited as set out in Clause 5.6. Users are required to create an account to access and use the Services, as outlined in Clause 6.1.
Upon successful completion of all Evaluation Stages and other eligibility requirements applicable to the selected Challenge Plan, the user may qualify for an opportunity to gain access to a Live Account as described in Section 9 herein. By participating in the Challenge Program, the User acknowledges that the Company may share relevant Challenge performance, Evaluation results, identity verification and compliance information with the Commercial Counterparty where necessary to assess eligibility for, provide access to, and administer a Live Account, in accordance with the Privacy Policy.
The Hash Hedge mobile application forms part of the Platform and provides existing Users with read-only access to account information through a mobile interface, including information relating to applicable Challenge Plans and Evaluation Stages, Account status, activity history, performance information and analytics, and profile and support information. Where applicable, the mobile application may also display information relating to a User's Live Account.
The mobile application is provided solely for account monitoring and informational purposes. It does not enable Users to place, modify, or close orders, execute or initiate trading activity, or otherwise conduct transactions through the mobile application.
Information relating to Evaluation Stages reflects simulated evaluation activity. Where information relating to a Live Account is displayed, such information is provided on a read-only basis only.
The mobile application does not enable Users to register for the Platform, purchase Challenges or Add-Ons, initiate payment or trading transactions, or submit payout requests.
To access the services provided by us, users are required to create an account on our Platform. During the registration process, users must provide accurate and complete personal information, including but not limited to:
This information will be handled in accordance with our Privacy Policy. It is the user's responsibility to ensure that the information provided is accurate, current, and complete.
The account created during registration is personal and non-transferable. Users are strictly prohibited from sharing their account credentials with third parties or creating, registering, holding, or operating an Account on behalf of another individual or any legal entity.
The creation, registration, or operation of more than one User's Account (Dashboard) by the same User, without our prior written approval, or the holding of User's Accounts (Dashboards) under multiple, synthetic, or false identities, whether directly or through Related Persons, constitutes multi-accounting and may result in the suspension or termination of all related User's Accounts (Dashboards). For the avoidance of doubt, this prohibition applies to User's Accounts (Dashboards) and to the use of multiple identities; it does not restrict the multiple evaluation-stage Accounts or Live Accounts that a single User may legitimately hold and operate within their one User's Account (Dashboard) in accordance with the Single Account Policy (Clause 11.1), the applicable Challenge Plan Conditions and the Single Live Account Rule (Clause 9.2).
Users are solely responsible for maintaining the confidentiality of their account credentials and for all activities conducted through their account. If a user suspects unauthorized access or a security breach, they must notify us immediately at [email protected].
All information provided during account registration must be accurate, current, and complete. Users are required to promptly update their account information in the event of any changes. We are not responsible for verifying the accuracy of the information submitted by users and will not be held liable for any consequences arising from inaccurate or incomplete information.
The Company reserves the right to suspend or terminate a User's Account (Dashboard), access to the Platform or Services, and any Evaluation Stage Account in cases of:
Where the relevant circumstances affect a Live Account, the Company may suspend Platform access and apply compliance, Hold and investigation measures under these Terms. Any trading or risk-management action relating to the Live Account is administered by the Commercial Counterparty in accordance with Clause 9.4.
Upon termination or suspension by the Company, the User will lose access to the relevant User's Account (Dashboard), Evaluation Stage Account and/or associated Services, as applicable, without entitlement to refunds for any fees paid, except as expressly provided in these Terms, including Sections 10.6 and 17, or as required by applicable law.
A material discrepancy between the Re-Verification documentation and the information on record may result in a request for clarification and a Hold under Section 16. A correctable error or incomplete verification does not, by itself, establish identity fraud or justify forfeiture of pending payouts. Any determination of a breach and its consequences shall be made in accordance with Section 16.
The Challenge Program we offer is a structured evaluation program designed to assess Users' performance in trading the range of markets and instruments made available on the Platform from time to time. Challenge Plans provide Users with an opportunity to participate in one or more Evaluation Stages and receive performance-based assessments as specified in the applicable Challenge Plan Conditions. For the avoidance of doubt, participation in a Challenge Plan is an individual skill-based evaluation program and does not constitute gambling, wagering, betting, a lottery, sweepstakes, or a competition against other Users. Challenge fees are paid solely for access to the applicable evaluation Services and do not constitute wagers, stakes, deposits, or contributions to a prize pool. Any payout that may become due from the Commercial Counterparty arises only in connection with an eligible Live Account and is governed by the Commercial Terms and the applicable predefined criteria.
To join the Challenge Program, users must:
The Challenge Plan Conditions, including the applicable fee, progression structure, objectives, evaluation criteria and risk-management parameters, are displayed on the Platform during enrollment and before purchase. By proceeding with the purchase, the User confirms that they have reviewed and accepted the Challenge Plan Conditions applicable to that purchase. We reserve the right to introduce or update Challenge Plans and their features and objectives for future purchases in accordance with Section 2.
Our Challenge Program offers multiple Challenge Plans to accommodate users with varying skill sets and goals. A Challenge Plan may consist of one or more Evaluation Stages and may use different progression structures, provided that the applicable structure and parameters are disclosed in the Challenge Plan Conditions before purchase.
Each Challenge Plan includes specific objectives and parameters, as set out in the applicable Challenge Plan Conditions, such as:
The specific quantitative parameters applicable to each Evaluation Stage and, where displayed, the Live Account are those set out in the Challenge Plan Conditions accepted by the User at the time of purchase, subject to any applicable Add-On terms.
The Challenge Plan Conditions may include, without limitation, profit targets, minimum trading days, daily loss limits, maximum drawdown limits and leverage limits for each applicable Evaluation Stage.
Where a parameter differs between Evaluation Stages or Accounts, the parameter displayed for the relevant Evaluation Stage or Account in the Challenge Plan Conditions shall apply.
The Company may introduce, modify or withdraw Challenge Plans and their parameters for future purchases in accordance with Section 2; such changes shall not alter the Challenge Plan Conditions applicable to an existing purchase except as provided in Clause 2.5.
The parameters applicable at the Live Account stage shall be those applicable to the User's selected Challenge Plan.
Failure to meet the objectives or parameters applicable under the Challenge Plan Conditions may result in disqualification from the relevant Evaluation Stage or Challenge, subject to these Terms.
A Challenge shall remain active until the occurrence of a Challenge Completion Event. A Challenge Completion Event may occur through: (a) Successful Completion, where the User satisfies the applicable objectives and requirements and, where applicable, progresses to the next Evaluation Stage specified in the Challenge Plan Conditions or, once all applicable Evaluation Stages have been completed, becomes eligible to progress toward a Live Account; or (b) Failed Completion, where the Challenge ends without such progression as a result of failure to satisfy the applicable performance or risk-management criteria, disqualification, or another applicable termination event under these Terms. Upon a Challenge Completion Event, the relevant Challenge shall be treated as completed and shall no longer be eligible for the purchase or application of any further Add-Ons, except where expressly stated otherwise by the Company. Users who successfully complete all Evaluation Stages and other eligibility requirements applicable to the selected Challenge Plan may qualify for additional opportunities, such as:
Access to a Live Account for proprietary trading in accordance with Section 9.
The completion of one Challenge Plan does not automatically guarantee eligibility for higher-level Challenge Plans; users must meet all criteria specified for advancement.
We employ advanced tools and methodologies to monitor users' activities during the challenge. These tools include, but are not limited to:
Users are encouraged to regularly review their performance reports and address any discrepancies with our support team.
Funds, profits, or any other assets recorded in any Evaluation Stage Account within the simulated trading environment are not real, do not hold monetary value and cannot be withdrawn, transferred, or redeemed for actual funds or assets. Simulated losses do not create any payment obligation for the User. This Clause 7.7 does not apply to proprietary trading conducted through a Live Account under Section 9; any payout due in respect of a Live Account is governed by the Commercial Terms.
We strictly prohibit:
Violations may result in disqualification, suspension of services. Except for disqualification based solely on objective, quantitative parameters not requiring human assessment, any such measures based on suspected fraud or violation of these Terms shall be applied through the investigation and Hold procedure set out in Clause 16, without prejudice to the Company's right to impose an interim Hold or protective measures under Clause 16.2 pending completion of the investigation.
While the Challenge is designed to provide Users with evaluation opportunities, the Company makes no guarantees regarding specific outcomes or success rates.
Users may face disqualification from the challenge under the following circumstances:
Save for automatic disqualification triggered by objective, quantitative parameters (such as breach of applicable daily loss, maximum drawdown, or leverage limits) that does not require human assessment, any disqualification under this Clause 7.10 that is based on suspected fraud, manipulation, or other conduct requiring assessment shall be effected in accordance with the investigation and Hold procedure set out in Clause 16, and shall take effect only upon an Outcome A (Confirmed Breach) determination under Clause 16.4(A). Users will be notified of disqualification, including the reasons and evidence supporting the decision, and may appeal in accordance with Clause 7.11 (or, in the case of an Outcome A determination, Clause 16.5).
Users who wish to appeal a disqualification decision may do so by submitting a written request to us at [email protected], [email protected] within seven (7) calendar days of receiving the notification. The appeal must include:
We will review the appeal and provide a final decision within fourteen (14 ) calendar days.
This Section 8 applies only where Verification is included as an Evaluation Stage in the applicable Challenge Plan Conditions. Verification is one form of additional Evaluation Stage and is not required unless expressly included in the selected Challenge Plan. The Verification stage is designed to objectively assess users' skills, adherence to applicable Challenge Plan Conditions and overall performance. Successful completion permits progression in accordance with the progression structure specified in the Challenge Plan Conditions.
During a Verification stage, users must demonstrate skills and performance in accordance with the criteria and parameters specified for that Evaluation Stage in the applicable Challenge Plan Conditions. Such parameters may correspond to or differ from those applicable to a preceding Evaluation Stage, as disclosed to the User before purchase.
Users will be evaluated and verified based on the following criteria:
All applicable criteria are disclosed in the Challenge Plan Conditions before purchase and must be adhered to throughout the relevant Evaluation Stage.
Upon completing an applicable Verification stage, users will receive a detailed evaluation report, which includes:
Eligibility for a higher-level Challenge or a Live Account for proprietary trading in accordance with Section 9.
The evaluation report is final and serves as the basis for determining users' outcomes and opportunities for advancement within the Challenge Program.
Upon successfully completing all Evaluation Stages and other eligibility requirements applicable to the selected Challenge Plan, Users may become eligible for a Live Account, which allows them to engage in live proprietary trading using the proprietary trading firm's own capital. Subject to the applicable rules and the Commercial Terms, the User may become entitled to a profit allocation and payout based on the performance of the Live Account.
The Company provides no guarantee that a User will become eligible for a Live Account. Evaluation-stage eligibility, Platform access and compliance requirements are administered by the Company under these Terms. The Live Account stage is governed by this Section 9 and the applicable Commercial Terms.
Access to proprietary trading is provided by FinSmart Solution Ltd, a company duly incorporated and registered in Seychelles under registration number 246832 ("proprietary trading firm", "Firm"). The User acknowledges that relevant personal data may be shared with the Firm in accordance with the Privacy Policy.
Trading and risk-management rules applicable to the Live Account are determined and administered by the Firm, subject to the parameters applicable to the User's selected Challenge Plan under the applicable Challenge Plan Conditions. Profit allocation ratios, payout schedules, payout methods, minimum payout thresholds and other commercial payout rules are governed by the Commercial Terms. Changes affecting an existing purchase remain subject to Clause 2.5 and the applicable Commercial Terms.
The Company, acting as Platform Operator, may administer technical access, Platform compliance, Hold and investigation procedures under these Terms and does not act as a broker, custodian, or investment manager for the User. Profit allocation and payout obligations relating to the Live Account are governed by the Commercial Terms.
The Challenge fee purchases access to the selected simulated evaluation. It is not a trading deposit, margin payment or investment contribution.
Users participating in the Challenge are required to pay applicable fees as outlined during the enrollment process. These fees are determined based on the selected Challenge Plan and are subject to the following terms:
Separate fees may apply to Add-Ons and other optional Services made available through the Platform. The applicable fee and any specific payment conditions shall be displayed to the User before the relevant purchase is completed.
We accept payments through the following methods:
All payments must be completed in the currency specified by us, and any conversion fees or additional charges imposed by financial institutions are the sole responsibility of the user.
The applicable Challenge fee must be paid in full at the time of enrollment unless otherwise stated. Users will not gain access to the Challenge or related resources until such payment is successfully processed and confirmed by the Company.
Fees for Add-Ons or other optional Services shall be payable at the time of the relevant purchase, unless otherwise stated on the Platform.
All fees are exclusive of any applicable taxes, duties, or levies imposed by regulatory authorities. Should there be any taxes or additional charges applicable to the fees paid by a user, we shall notify you accordingly. Users are responsible for fulfilling their tax obligations, if any, in their home jurisdiction.
For the avoidance of doubt, the Company does not act as a tax agent or withholding agent for any User in respect of amounts arising under these Terms. The tax treatment of rewards payable by the Commercial Counterparty is governed by the Commercial Terms. The User is solely responsible for determining, declaring, and paying any taxes arising on amounts they receive in connection with the Services, and for any related reporting or filing obligations, in each applicable jurisdiction.
Failure to complete payment may result in:
Refunds may be issued under the following circumstances:
Refund requests must be submitted in writing and include all relevant details to facilitate processing. We reserve the right to decline refund requests that do not meet the specified criteria.
Refunds in respect of Add-Ons are subject to the applicable provisions of these Terms and any specific conditions disclosed to the User on the Platform before purchase.
For the avoidance of doubt, any refund relating to a Challenge purchased in whole or in part using Cashback Balance shall be subject to Section 10.8 of these Terms.
We reserve the right to update fees for future Challenges, Add-Ons, or other Services at our sole discretion. Any applicable fee shall be displayed to the User before the relevant purchase is completed. Fee changes will not affect previously completed transactions or any Add-On already purchased, except where otherwise expressly agreed with the User or required by applicable law.
The Company may credit a User with Cashback Balance in connection with the purchase of an eligible Challenge. The amount of Cashback Balance credited shall be determined by the Company from time to time and shall be displayed to the User on the Platform at the time of the applicable Challenge purchase. Any portion of the Challenge fee satisfied through Cashback Balance shall be excluded from the calculation of Cashback Balance credited in connection with that purchase.
Cashback Balance shall be displayed in the User's Account and may be applied solely toward the purchase of a subsequent eligible Challenge, subject to any conditions, limitations, minimum payment requirements, or other parameters displayed on the Platform at the time of use.
For the avoidance of doubt, the Company may determine and vary, at its sole discretion and from time to time, both the amount of Cashback Balance credited and the amount of Cashback Balance that may be applied toward any purchase, together with any related rates, caps, minimum external payment requirements, and other usage conditions. The parameters displayed to the User on the Platform at the relevant time shall govern, and no amendment to these Terms shall be required to give effect to any such change.
Cashback Balance:
Where Cashback Balance is applied toward the purchase of a Challenge, only the remaining portion of the Challenge fee actually paid by the User through an accepted external payment method shall constitute an amount paid to the Company for the purposes of revenue-based calculations, including Affiliate Commission calculations under the Affiliate Program Terms and Conditions.
In the event of any refund, cancellation, reversal, chargeback, or other reimbursement relating to a Challenge purchase, any Cashback Balance credited in connection with, or applied toward, that purchase shall be deemed used and permanently forfeited and shall not be restored, re-credited, refunded, redeemed, or otherwise made available to the User.
Each User is entitled to only one User's Account ("Dashboard"). All services available to the user must be consolidated and managed within this singular Dashboard. The number of active Challenges per Dashboard may be subject to limitations based on the number of subscribed Challenges and the fee paid by the user.
Access to the Dashboard is secured by unique login credentials, which must not be shared with any third party. We are not liable for any misuse of the Dashboard or related services, including any adverse consequences arising from unauthorized access or negligent use by the user. For clarity, the single-Dashboard requirement in this Clause restricts the number of User's Accounts (Dashboards) a User may hold and does not limit the number of evaluation-stage Accounts or Live Accounts a User may hold and operate within their single Dashboard, subject to the applicable Challenge Plan Conditions; the number of concurrent Live Accounts is governed exclusively by the Single Live Account Rule (Clause 9.2). Holding such multiple evaluation-stage or trading Accounts within a single Dashboard does not constitute multi-accounting.
Access to the Dashboard and related services may be temporarily unavailable due to maintenance, updates, or other operational reasons. Where a failure of the Services materially affects a purchased Challenge, the Company shall investigate and provide an appropriate correction, restored access, reset or extension without additional charge. A service interruption does not, by itself, entitle the User to a refund, without prejudice to any rights required by applicable law. Users acknowledge that service availability is not guaranteed at all times.
Users may request deletion of their User's Account (Dashboard) by following the account-deletion instructions set out in the Privacy Policy or by contacting our support team at [email protected].
Upon deletion, the User will lose access to the Dashboard and related Services. Personal data associated with the User's Account and associated Accounts will be deleted or anonymized except to the extent that specific information must be retained for the purposes and retention periods described in the Privacy Policy or as required by applicable law.
Uninstalling the Hash Hedge mobile application from a device does not delete the User's Account (Dashboard).
The following practices are strictly prohibited on our Platform. Users who engage in these activities may face suspension or termination of their accounts, disqualification from Challenges, or legal action, as deemed necessary by us.
Users are prohibited from engaging in any activity that:
No person may:
The following actions are considered fraudulent and strictly prohibited:
Users may not:
During participation in Challenges, users are prohibited from:
Users must not:
Users are prohibited from:
We reserve the right to take the following actions in response to prohibited practices:
Where a suspected violation of this Section by a User requires assessment by the Company, any disqualification, termination of an Account, or determination affecting eligibility for rewards or payouts based on such violation shall be effected in accordance with the investigation and Hold procedure set out in Section 16 and shall take effect only upon an Outcome A (Confirmed Breach) determination. Any resulting reward or payout consequence shall be applied by the Commercial Counterparty in accordance with the Commercial Terms.
Nothing in this Clause shall restrict the Company's right to take any protective, technical, legal, or other measures necessary to protect the integrity, security, or operation of the Platform or Services, including in respect of any person who is not a registered User.
The Company owns and retains all intellectual property rights in and to the Platform, its content, and the services provided, except for third-party materials explicitly licensed for use on the Platform. By using the Platform, you acknowledge and agree to the following terms regarding intellectual property:
All materials provided through the Platform, including but not limited to text, images, graphics, logos, software, videos, and other content (the "Materials"), are the exclusive property of the Company or its licensors. Unauthorized reproduction, modification, distribution, or display of these Materials without prior written consent from us is strictly prohibited.
Subject to compliance with these Terms, the Company grants users a limited, non-exclusive, non-transferable, revocable license to access and use the Platform and its Materials solely for the purposes outlined in these Terms. This license does not grant ownership or intellectual property rights in the Platform or Materials.
If you submit, upload, or otherwise provide content through the Platform ("User Content"), you grant us a worldwide, perpetual, royalty-free, non-exclusive license to use, reproduce, modify, adapt, distribute, and display the User Content for the purposes of operating, maintaining, and improving the Platform and Services.
Any public use of User Content that identifies the User or presents the User's performance, certificate, testimonial, or endorsement for promotional purposes requires the User's appropriate permission.
You represent and warrant that:
We reserve the right to monitor and remove User Content at our sole discretion.
The trademarks, logos, and branding ("Trademarks") displayed on the Platform are the property of the Company or third-party licensors. Users may not use the Trademarks without prior written authorization from us or the respective trademark owner.
We will take all necessary actions to protect our intellectual property rights, including pursuing legal remedies against unauthorized use, reproduction, or distribution of our Materials or Trademarks. Users are required to report any suspected violations of intellectual property rights.
The Platform may include materials or links to third-party content or services. Such materials are provided solely for convenience and do not constitute endorsement by us. Intellectual property rights in such third-party content remain with the respective owners.
Users are prohibited from:
In the event of a violation of our intellectual property rights:
The Company provides evaluation and related Platform services. However, participation in the Services involves potential risks that Users must carefully consider. By using the Platform and participating in Challenges or other Services, you acknowledge and agree to the following:
Participation in Challenges and other Services provided by us may involve but is not limited to the following risks:
Without limiting the generality of Section 14.1, Users acknowledge and accept the following specific risks:
Users are advised to evaluate their individual circumstances, including experience and objectives, before participating in any Challenge or using the Services.
To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, incidental, consequential, or punitive damages resulting from:
Users agree to take full responsibility for their participation in Challenges and use of the Services, including compliance with all applicable laws, regulations, and these Terms. Users acknowledge that their decisions, actions, and outcomes are their sole responsibility.
These Terms shall remain in full force and effect for the duration of the user's access to or use of the Platform and Services provided by us.
Users may terminate their agreement with us at any time by:
Initiating deletion of the User's Account (Dashboard) through any of the methods described in Clause 11.4.
Upon termination, the User will no longer have access to their User's Account (Dashboard), any associated Accounts, or any associated Services. Any outstanding obligations, such as fees or compliance with applicable regulations, shall remain enforceable.
We reserve the right to suspend or terminate a user's access to the Platform and Services at our sole discretion, including but not limited to the following circumstances:
In the event of termination by us, users will receive written notice, including the effective date and reasons for termination.
Upon termination of these Terms:
Termination does not, by itself, extinguish any refund obligation of the Company or any reward payment obligation of the Commercial Counterparty accrued before termination, subject to any applicable Hold, adjustment, disqualification, or forfeiture under these Terms and the Commercial Terms.
The provisions related to intellectual property, limitation of liability, confidentiality, risk acknowledgement, tax and regulatory compliance, and dispute resolution shall survive the termination or expiration of these Terms.
Users whose accounts have been terminated due to inactivity or voluntary closure may request reactivation, subject to:
The Company may place a temporary hold ("Hold") on a User's Account and/or any associated pending payouts where the Company has reasonable grounds to suspect:
Upon completion of the investigation, the Company shall determine one of the following outcomes and notify the User in writing:
(A) Outcome A — Confirmed Breach (Ban)
Where the Company determines, on the balance of evidence and acting reasonably, that a material breach of these Terms has occurred:
(B) Outcome B — Breach Not Confirmed (Release)
Where the Company determines that the suspected breach is not substantiated by the evidence:
(C) Outcome C — Inconclusive
Where the evidence is insufficient to confirm a breach but the Company retains residual concerns:
A User who disagrees with an Outcome A determination may appeal in accordance with the procedure set out in Clause 7.11. The appeal must be submitted within seven (7) calendar days of receipt of the written notification of the Outcome A determination.
This Clause 16 is without prejudice to the Company's rights under Clause 4.5, Clause 15.3, or any other provision of these Terms. Where there is a conflict between a specific provision of these Terms and this Clause 16, this Clause 16 shall prevail to the extent of the inconsistency. The Commercial Counterparty may rely on any Hold and Outcome determination made by the Company under this Clause 16 for the purposes of payout eligibility and processing under the Commercial Terms.
The Company's and Platform's fraud-detection systems, risk-monitoring algorithms, cross-referencing methodologies, and investigation procedures constitute confidential proprietary information and trade secrets of the Company.
Nothing in this Agreement requires the Company to disclose the specific details of its investigation methodologies, including but not limited to:
Where a User disputes an investigation outcome, the Company shall provide sufficient information to enable the User to understand the basis of the determination, without revealing confidential methodologies. Such information shall include:
We shall not be liable for any failure or delay in performing our obligations under these Terms caused by circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, war, pandemics, labor disputes, or utility failures ("Force Majeure Event"). If a Force Majeure Event occurs:
This provision does not apply to obligations arising from negligence or wilful misconduct.
We provide our Platform, services, and content on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the Platform or services will be uninterrupted, error-free, or secure.
Some jurisdictions may not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In such cases, our liability will be limited to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
We reserve the right to assume exclusive control over the defense and settlement of any matter subject to indemnification under this section. You agree to cooperate fully with us in asserting any available defenses and will not settle any claim without prior written consent from us.
In the event of a dispute arising out of or in connection with these Terms or the services provided by us, the parties agree to first attempt to resolve the dispute through good faith negotiation. Such negotiation shall take place within thirty (30) calendar days from the date the dispute is raised by one party to the other. If the dispute cannot be resolved through negotiation, the parties agree to submit the matter to mediation administered by a mediator mutually agreed upon by the parties.
Where the dispute arises out of, relates to, or is connected with a Hold imposed under Clause 16, the thirty (30) calendar day negotiation period under this Clause 20.1 shall not commence until the Company has issued the written Outcome notification under Clause 16.4, subject to the Backstop Period set out in Clause 15.7(c). For the avoidance of doubt, the provisions of Clause 15.7 (mandatory exhaustion, tolling, backstop, and preservation of urgent relief) shall apply to all disputes arising in connection with a Hold.
If the dispute is not resolved through mediation within sixty (60) calendar days from its initiation, the dispute shall be referred to and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (ICC), which rules are deemed to be incorporated by reference into this clause. The arbitration tribunal shall consist of one arbitrator, appointed in accordance with the ICC rules. The seat of arbitration shall be Dubai, United Arab Emirates, and the language of arbitration shall be English.
Any request to stay arbitration pending completion of the internal procedure, and any related allocation of costs, shall be subject to Clause 15.7(d). The arbitral tribunal shall have regard to the Company's ongoing investigation and the tolling provisions of Clause 15.7(b) when considering any jurisdictional or admissibility objections.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
To the fullest extent permitted by law, disputes shall be resolved on an individual basis, and neither party may bring a claim as a plaintiff or a class member in a class, collective, or representative action.
These Terms, together with the Challenge Plan Conditions accepted at purchase, the Privacy Policy and any additional agreements referenced herein, constitute the entire agreement between you and the Company with respect to your use of the Platform and Services. The Commercial Terms govern profit allocation and payout matters relating to eligible Live Accounts. The applicable documents supersede and replace any prior or contemporaneous agreements, communications, and understandings, whether oral or written, related to the relevant subject matter, subject to Clause 2.5.
The Commercial Terms govern reward allocation and payout obligations of the Commercial Counterparty. The Challenge Plan Conditions accepted at purchase govern the selected Challenge Plan's progression structure and plan-specific quantitative parameters in accordance with Clause 2.5. These Terms govern the Platform, Challenge Program, fees, refunds and other matters relating to the Services provided by the Company. In the event of a conflict, the allocation and priority rules in Clause 2.5 and the applicable Commercial Terms shall apply, subject to mandatory applicable law.
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed severed and the remaining provisions of these Terms shall remain valid and enforceable to the fullest extent permitted by law.
Failure or delay by us to exercise any right, remedy, or privilege under these Terms shall not constitute a waiver of that right or any other rights hereunder. Any waiver must be in writing and signed by an authorized representative of the Company.
You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written consent from us. We may freely assign or transfer our rights and obligations under these Terms to any affiliate or successor entity as part of a merger, acquisition, reorganization, or sale of assets.
Except as expressly stated in these Terms, no provision shall be enforceable by any person or entity who is not a party to these Terms.
All notices, requests, or communications required or permitted to be given under these Terms must be sent via email to the official contact email listed on our website [email protected]. Notices to users will be sent to the email address associated with their account.
These Terms are drafted in English and any translation is for convenience only. In the event of a conflict between the English version and any translation, the English version shall prevail.
Nothing in these Terms shall be construed as creating a joint venture, partnership, or agency relationship between you and us. Both parties agree that their relationship is strictly that of an independent contractor and customer.