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Support
Customer Support Specialist, German
About Hash Hedge:
Hash Hedge is a global prop trading company that gives traders around the world access to capital and the conditions they need to grow.
Our platform is already used by traders in dozens of countries, and we’re scaling fast — expanding the product and strengthening the team. We’re building an ecosystem where traders can earn and experts can thrive inside a strong, fast-growing, and tech-driven company.
Our platform is already used by traders in dozens of countries, and we’re scaling fast — expanding the product and strengthening the team. We’re building an ecosystem where traders can earn and experts can thrive inside a strong, fast-growing, and tech-driven company.
Role Overview:
We’re looking for a support specialist who can become the voice of the company for our German-speaking users — mostly traders from Germany, Austria, and Switzerland.
Your main responsibility will be to guide users through the full journey: from registration and payment to verification and payouts.
You’ll help them resolve issues quickly, clearly, and respectfully — making sure every trader feels supported and valued.
Your main responsibility will be to guide users through the full journey: from registration and payment to verification and payouts.
You’ll help them resolve issues quickly, clearly, and respectfully — making sure every trader feels supported and valued.
Responsibilities:
- Respond to customer inquiries in German via email, chat, and other support channels
- Support users through all product stages: registration, payments, KYC, challenge phases, and funded accounts
- Handle issues related to accounts, transactions, verification, and payouts
- Identify and report bugs or technical issues to the development team
- Maintain and update knowledge base, FAQs, and message templates in German
- Communicate in a friendly, helpful, and professional tone at all times
Requirements:
- Fluent in German (C2 or native) — both written and spoken
- Confident English (B2 or higher) — for internal communication
- Experience in customer support, preferably in fintech / trading / crypto
- Ability to stay calm and professional when dealing with frustrated users
- Self-starter with strong problem-solving skills
- Familiarity with CRM and support platforms
- Attention to detail, good writing style, and a strong customer focus
- Bonus if you understand or are interested in trading or crypto markets
What We Offer:
- Fully remote work with flexible schedule
- A product with global reach and real growth potential
- Minimal bureaucracy — maximum ownership and influence
- Full onboarding and access to a supportive team (tech, analytics, design, marketing)
- Growth opportunities within the support or product team
- Competitive compensation (discussed individually)
PRODUCT
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