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Support
Customer Support Specialist, Italian
About Hash Hedge:
Hash Hedge is a global prop trading company that gives traders around the world access to capital and the conditions they need to grow.
Our platform is already used by traders in dozens of countries, and we’re scaling fast — expanding the product and strengthening the team. We’re building an ecosystem where traders can earn and experts can thrive inside a strong, fast-growing, and tech-driven company.
Our platform is already used by traders in dozens of countries, and we’re scaling fast — expanding the product and strengthening the team. We’re building an ecosystem where traders can earn and experts can thrive inside a strong, fast-growing, and tech-driven company.
Role Overview:
We’re looking for a Customer Support Specialist who can become the voice of the company for our Italian-speaking users.
Your main responsibility will be to support traders through every step of their journey — from registration and payments to KYC, funded accounts, and payouts.
You’ll help them solve issues quickly and clearly, ensuring every trader feels respected, valued, and supported.
Your main responsibility will be to support traders through every step of their journey — from registration and payments to KYC, funded accounts, and payouts.
You’ll help them solve issues quickly and clearly, ensuring every trader feels respected, valued, and supported.
Responsibilities:
- Respond to incoming support requests in Italian via email and chat
- Guide users through the challenge process, funded account setup, and payouts
- Help resolve issues related to accounts, payments, verification, and trading platform usage
- Escalate bugs and technical problems to the dev team
- Maintain internal documentation, FAQs, and response templates
- Deliver professional, friendly, and clear communication at all times
Requirements:
- Fluent in Italian and English (B2 or higher)
- Strong written communication skills in both languages
- Previous experience in customer support (preferably fintech, crypto, or SaaS)
- Confidence in handling complex questions and frustrated users calmly
- Ability to work independently, troubleshoot, and document clearly
- Tech-savvy mindset and strong attention to detail
- Bonus: understanding of crypto, trading, or financial platforms
What We Offer:
- Remote work with flexible hours and a full-time workload
- Product with international users and strong momentum
- Collaborative team (marketing, devs, analytics, design)
- Training, onboarding, and full support
- Room for growth into leadership or customer success roles
- Competitive compensation based on experience
PRODUCT
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