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Support
Customer Support Specialist, Russia
About Hash Hedge:
Hash Hedge is a global prop trading company that gives traders around the world access to capital and the conditions they need to grow.
Our platform is already used by traders in dozens of countries, and we’re scaling fast — expanding the product and strengthening the team. We’re building an ecosystem where traders can earn and experts can thrive inside a strong, fast-growing, and tech-driven company.
Our platform is already used by traders in dozens of countries, and we’re scaling fast — expanding the product and strengthening the team. We’re building an ecosystem where traders can earn and experts can thrive inside a strong, fast-growing, and tech-driven company.
Role Overview:
We’re looking for a support specialist who can become the voice of the company for our Russian-speaking users — mostly traders from Russia, Kazakhstan, Ukraine, and other CIS countries.
Your main responsibility will be to guide users through the full journey: from registration and payment to verification and payouts.
You’ll help them resolve issues quickly, clearly, and respectfully — making sure every trader feels supported and valued.
Your main responsibility will be to guide users through the full journey: from registration and payment to verification and payouts.
You’ll help them resolve issues quickly, clearly, and respectfully — making sure every trader feels supported and valued.
Responsibilities:
- Respond to customer inquiries in Russian via email, chat, and other support channels
- Support users through all product stages: registration, payments, KYC, challenge phases, and funded accounts
- Handle issues related to accounts, transactions, verification, payouts
- Identify and report bugs or technical issues to the dev team
- Maintain and update knowledge base, FAQs, and message templates in Russian
- Communicate in a helpful, respectful, and professional manner at all times
Requirements:
- Fluent in Russian (native or C2) — both written and spoken
- Confident English (B2 or higher) — for internal communication
- Experience in customer support, preferably in fintech / trading / crypto
- Ability to work with dissatisfied clients and resolve issues calmly
- Fast learner who can work independently and find solutions
- Familiarity with CRM and support tools
- Attention to detail, strong communication skills, and a client-first mindset
- Bonus if you understand the trading or crypto environment
What We Offer:
- Fully remote work with flexible schedule
- Global product with rapid growth and strong market demand
- Supportive and collaborative team — marketing, dev, design, analytics
- Full onboarding and product training
- Opportunity to grow inside the company — Support Lead, Customer Success, etc.
- Competitive compensation (negotiated individually)
PRODUCT
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