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Support
Customer Support Specialist, France
About Hash Hedge:
Hash Hedge is a global prop trading company that gives traders around the world access to capital and the conditions they need to grow.
Our platform is already used by traders in dozens of countries, and we’re scaling fast — expanding the product and strengthening the team. We’re building an ecosystem where traders can earn and experts can thrive inside a strong, fast-growing, and tech-driven company.
Our platform is already used by traders in dozens of countries, and we’re scaling fast — expanding the product and strengthening the team. We’re building an ecosystem where traders can earn and experts can thrive inside a strong, fast-growing, and tech-driven company.
Role Overview:
We’re looking for a Customer Support Specialist based in France who can become the voice of the company for our users — traders from all over the world.
Your main responsibility will be to support users at every stage of their journey: from registration and payment to verification and payouts.
You’ll help them solve issues quickly, clearly, and respectfully — ensuring every trader feels supported and valued.
Your main responsibility will be to support users at every stage of their journey: from registration and payment to verification and payouts.
You’ll help them solve issues quickly, clearly, and respectfully — ensuring every trader feels supported and valued.
Responsibilities:
- Respond to incoming support requests via email
- Assist users through challenge phases, funded accounts, and payout processes
- Handle inquiries related to payments, KYC/verification, account access
- Report bugs and technical issues to the IT team
- Create and maintain internal FAQs, response templates, and support documentation (in English)
- Maintain a friendly, respectful, and professional tone in all communication
What We Expect:
- Fluent in English (B2+ level minimum); French fluency is a strong advantage
- Based in France (or able to work French timezone hours)
- Experience in supporting digital products, fintech, or crypto services is a strong plus
- Excellent written communication skills — especially in sensitive situations
- Self-sufficient: able to navigate systems and find answers independently
- Customer-focused attitude with attention to detail and empathy
What We Offer:
- Remote work with flexible scheduling (morning / day / evening / night — to be discussed)
- A product with global scale and real growth
- Full onboarding and product training
- A chance to grow into a Support Lead or Customer Success role
- Direct access to the team: development, design, analytics
- Competitive compensation, discussed individually based on experience
PRODUCT
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